FAQ

Buying Wines

How does buying wines from Aroma of Wine work?

• Aroma of Wine prides itself on providing our esteemed customers and clients with unparalleled access to the world's most exquisite wines. Some of these exceptional wines are available for immediate delivery from our stock and private reserves, while others can be sourced through our expanding global network of producers and merchants.
• When you select products on our site, you are requesting for us to source and supply them. This means that you play an active role in the process by choosing the wines you want. As soon as you make that enquiry or place an order, we will send a confirmation email containing the reference number, and we will get back to you as soon as possible to inform you when to expect your ordered items.

What is the difference between Marketplace and Immediately Available wines?

Marketplace:

• The bulk of our listings are available via our global network of producers and merchants – and subjected to a 6-12 week delivery. We strive to get as close to the source as possible, purchasing wines direct from the producer or trusted suppliers whenever possible. We work with suppliers across the globe, giving us unrivalled access to a range of products: we have over 50,000+ discrete listings at any one time.
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Immediately Available:

• We also feature a selection of immediately available wines, either from Aroma of Wine's own stockholdings or sourced through our private reservists. Rest assured, we take great care in organizing the delivery of these wines, ensuring they reach you in perfect condition upon payment. 

Why is there a lead time on Marketplace wines?

• Marketplace wines are sourced from a wide range of suppliers globally.
• The lead time for Marketplace wines is due to the process of sourcing these wines from a wide range of suppliers globally, consolidating shipments, and processing the wines delicately to avoid damage. This process can take between 6-12 weeks. However, please note that the lead time may be significantly faster in most cases, depending on the wines' current location.
• Airfreight is available upon request; please speak to your Account Manager; and they will advise additional details.

Do you have a minimum order value?

• Our minimum order value is $250. Any orders below this might incur a discretionary fee for transportation.

Do you have a retail store?

• In Singapore, our premises include an office at ARK@Gambas and our storage warehouse in the Singapore Wine Vault. Although we do not currently have a retail space, we offer Next-Day Delivery on all immediately available wines for orders placed before noon.

Will I be contacted when my wine arrives?

• Yes, you will be informed by notification as soon as your wine arrives, so you can then organize delivery, export, or storage via the Aroma of Wine app.

Where are my wines?

• You can view your wines' shipment status and if they have arrived at our warehouse by signing into your Aroma of Wine app and viewing the Portfolio page within My Portfolio.

Payments

How do I pay my outstanding invoices?

• Sign in to the Aroma Fine Wine app to pay online using the secure payment page link within My Accounts or My Portfolio. Alternatively, settle your invoice by direct bank transfer.
  
  

Our bank account details are as follows:

• JC Wine & Spirits Pte Ltd
• OCBC Bank Singapore
• Account No: 551-811706-001
• PayNow UEN: 201009267G
• Please include your account number or invoice number in the payment reference. They can both be found on your invoice.
  
  What payment methods are accepted?

• We accept payment via Visa, MasterCard, PayNow or by direct bank transfer.
• Please include your membership account number or invoice number in the payment reference when making a payment by bank transfer. These are both found on your invoice.

Where can I find my invoices?

• You can view and download all recent invoices by signing onto your Aroma Fine Wine website and visiting My Account/ payment history.

What are the current Singapore GST rates?

• According to Singapore law, we charge the current GST, as of 2020, 7% for GST for any wine purchased.
• I believe I have an unauthorized charge from Aroma of Wine.
• If you see a charge on your bank statement from Aroma of Wine and you have not placed an order, please contact us.
• Please provide a screenshot or a copy of the unauthorized charge, as this will help us investigate and respond promptly. 

Delivery

How do I organize the delivery of my wines?

• The easiest way to organize your wines' delivery is through the Delivery page on My Portfolio, located within your Aroma Wine app.
• Select Add For Delivery next to the relevant wines to manage your deliveries.

Storage

Can I store my wines with you?

• Yes, we offer the option to store your precious wines in our state-of-the-art, climate-controlled cellars. Your wines will be stored in your personal Cellar, providing you with peace of mind about their safety and condition. For more details, please consult your account manager. 

Which formats are accepted for storage?

• From half bottles to imperials, we store both singles and cases in bond or duty paid.
• Please note that we inspect the condition of wines upon arrival and reserve the right to reject items because they are not suitable for storage (due to corked wine, leakage, etc.).
• Please also note that we do not accept wines into our facility without prior notice. A shipping list reference will be required by our warehouse when accepting deliveries, which can be generated by signing into Aroma of Wine and using the Add Product function within My Account.
  
  Are my wines insured whilst in storage?
  
  
• Yes, all wines stored with us are fully insured at their replacement value.

How much does storage cost?

• We charge SGD 1.00 a month ex GST per bottle per month case. Minimum Storage charges may apply; please contact your account manager.
  
  

My Portfolio

Where can I find my wine inventory and track which orders have arrived?

• You can view your cellar inventory of the wines you have purchased from Aroma of Wine. When you sign into the Aroma of Wine Website or App and visit My Portfolio.
• The Summary page will provide an indication of which orders have arrived and are currently in your Cellar, as well as wines in complete order/delivered status. (please note that the history can be removed from your portfolio at your request).
  
  How do I access my portfolio?
  
       You can find My Portfolio on the Aroma of Wine website or App.
• If you have not signed into Aroma of Wine before, please visit Aroma of Wine at the top right-hand side of our website, click Create New Account to create your account.
• An email containing instructions on how to create or reset your password to gain access will be sent.